Connection errors occur when the app can't communicate with servers. This is usually a network issue — not an app problem. Most connection errors can be fixed by adjusting network settings.

This guide covers all common connection issues and their solutions.

📡 Common Connection Error Types
Server Timeout
App takes too long to receive response from server
No Internet
Device has no active network connection
Connection Refused
Server blocks or rejects the connection
SSL/TLS Error
Secure connection cannot be established

Why connection errors happen

Cause Frequency Typical Symptom
Unstable internet connection Very Common Intermittent failures, slow loading
Wi-Fi restrictions (work/public) Very Common Works on mobile data, not Wi-Fi
Outdated app version Common Connection worked before, now fails
ISP/regional blocks Common Consistent failures in specific regions
DNS issues Common DNS errors, domain not found
Server maintenance Rare Affects all users temporarily
⚡ Quick Fixes to Try First
Toggle airplane mode
Switch Wi-Fi ↔ Mobile data
Restart the app
Restart your device
Update the app
Clear app cache
🔍 How to Test If It's a Network Problem
1
Test other apps and websites
If other apps work → Problem is app-specific, not your internet
2
Switch between Wi-Fi and mobile data
If one works but not the other → Network restriction on that connection
3
Try a different Wi-Fi network
If different network works → Original network has restrictions
4
Check if problem affects all users
If others have same issue → Server-side problem, wait for fix

Detailed solutions

📶

Reset Network Connection

Refreshes your internet connection

A simple network reset can fix many connection issues by clearing temporary connection problems and refreshing your IP address.

1 Enable Airplane mode for 10 seconds
2 Disable Airplane mode
3 Wait for connection to re-establish
4 Open the app and try again
🌐

Change DNS Settings

Bypasses some network restrictions

Changing DNS can bypass ISP restrictions and improve connection reliability. Use public DNS servers like Google or Cloudflare.

1 Go to Settings → Wi-Fi → tap current network
2 Find "IP settings" and change to "Static"
3 Enter DNS addresses (see options below)
4 Save and reconnect to Wi-Fi
Google DNS
8.8.8.8
8.8.4.4
Cloudflare DNS
1.1.1.1
1.0.0.1
OpenDNS
208.67.222.222
208.67.220.220
🔄

Update to Latest Version

Old versions may have connection issues

Outdated app versions may use old server addresses or protocols that no longer work. Updating often fixes connection problems immediately.

1 Check current version: Settings → About
2 Compare with latest version
3 Update the app if outdated
🗑️

Clear App Cache

Removes corrupted connection data

Cached data can become corrupted and cause connection issues. Clearing cache removes old connection info and forces fresh connections.

1 Go to Settings → Apps → 1xBet
2 Tap "Storage" or "Storage & cache"
3 Tap "Clear cache"
4 Restart the app
📊 What Working vs. Broken Connection Looks Like
Login screen loads Working
Endless loading spinner Issue
Events/odds updating Working
"Server error" message Issue
Account balance shows Working
Blank/white screen Issue
🔍 Connection Troubleshooting Flowchart
Do other apps have internet?
No → Fix your internet first
Yes → Continue
Does it work on different network?
Yes → Original network has restrictions
No → Continue
Is the app up to date?
No → Update the app
Yes → Continue
Still not connecting?
Yes → Try DNS change, then reinstall
No → Problem solved!
🌍 Regional Connection Issues

In some countries, ISPs may restrict access to betting platforms. This causes persistent connection errors that can't be fixed with standard troubleshooting.

🇵🇰 Pakistan connection solutions →

Connection still failing? If the issue persists with login failures or app crashes, see login issues or app crashes troubleshooting.

← Back to Not Working Overview